Contact us

Contact Us

We understand that you may have questions or concerns about your experience with Extreme Spins Casino, and we're here to help. Our dedicated customer support team is committed to providing assistance whenever you need it.

Help Centre and FAQs

Before reaching out to us directly, we encourage you to explore our Help Centre, where you'll find comprehensive answers to frequently asked questions (FAQs). Click on the "Help" tab at the top of any page to access these resources.

Support Channels

For more in-depth assistance or specific needs, please use one of the following channels:

Live Chat: Available 24/7 for urgent matters and English-language support.
Email Support: Available 24/7

Preferred Communication Methods

We recommend using live chat or email support to ensure a more personal and timely response. If your matter requires immediate attention, please use the live chat service for English-language assistance 24/7.

General Support Workflow:Our team strives to respond promptly to all inquiries. While we do our best to provide answers quickly, some issues may require further investigation or communication with you through multiple channels.

For complex questions or technical matters:

We will reply via email as soon as possible.
Your issue will be assigned a dedicated support agent who will work closely with you to resolve it efficiently.

Please note that while we strive to be as comprehensive as possible, some matters might require external intervention. In such cases:

We'll work closely with you to outline any steps required for resolution.
For particularly complex issues or disputes where needed resolution is not directly in our remit (e.g., complaints requiring an administrator's involvement), we will guide you through the appropriate escalation process and advise on further actions that can be taken.

Security Assistance

Your safety and security are our top priority at Extreme Spins Casino. If you have concerns regarding your account or experience any suspicious activity, please do not hesitate to contact us via email, using a secure method for sensitive information exchange.

For general technical assistance:

Device compatibility questions
Mobile-specific issues (FAQs cover common problems)
Browser-related problems

Feel free to use our live chat or email address above with your queries.